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What do I do if I have an issue with my order?

We understand that sometimes, despite our efforts, issues can arise with your order. But don't worry, we've got you covered! Our customer services team is always ready to assist you in resolving any issue that you might encounter, ensuring your complete satisfaction with our service.

So, what should you do if you have an issue with your order? Well, there are three easy ways to get in touch with us:

Give us a call: You can reach our customer services office at 01473 716418. Select option 2 for customer services, and one of our friendly representatives will be on hand to help you. Whether you have a question about your order status or need to make a complaint, we're here to listen and provide quick resolution.

Submit an online enquiry: If you prefer to contact us digitally, you can submit an online enquiry on our website. Simply head to the support section at, and fill out the relevant details. We'll get back to you as soon as possible with a solution to your problem.

Email us directly: Alternatively, you can reach out to us via email at This is an easy and convenient way to contact us, especially if you're unable to make a phone call. We aim to respond to all emails within 24 hours, so you can rest assured your issue will be addressed in a timely manner.

Our customer services team is highly trained and experienced in dealing with a wide range of issues related to orders. So, whether you have a damaged item, incorrect order or delivery issue, we're here to help.

We pride ourselves in providing exceptional service to our customers, and we're committed to making sure that you have the best experience possible. So, if you ever encounter an issue, don't hesitate to contact us through one of the channels above. We're always happy to help!