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When will I get my refund?

At BLT Direct, we value the satisfaction of our customers and strive to make your purchasing experience as smooth as possible. If you're not completely satisfied with your purchase we're here to help. Please carefully review our refund criteria, timeline, and process to ensure you qualify for a refund.

Refund Criteria:

To be eligible for a refund, please make sure your item(s) meet the following criteria:

  1. Return within 30 days: You need to return the item within 30 days of receiving the product.
  2. Original packaging: The item must be in its original packaging.
  3. Resalable condition: The item should be unopened, unused, and in a condition that allows us to put it back on sale.

Example: If you bought a product and found that it's not suitable for your needs, you can request a refund within 30 days of receiving the item, as long as it's still in its original packaging and in a resalable condition.

Refund Process:

Follow these steps to initiate the refund process:

  1. Contact our customer services by calling 01473 716418 (option 2) or emailing
  2. Provide your order details and reason for the refund request.
  3. Our team will review your request and, if approved, provide you with instructions on how to return your item.
  4. Send the item back to us according to the instructions provided.

Refund Timeline:

  • Refund processing: Once we receive the returned item, it can take 2-3 working days for us to review and process your refund.
  • Refund clearing: It may take up to 7 working days for the funds to clear back into your bank account.

Refund Method:

  • Refunds will be processed back to the original payment method used during the purchase, which is usually a card payment, PayPal payment, or bank transfer.

Frequently Asked Questions:

What if my item is damaged or faulty?

If you receive a damaged or faulty item, please contact our customer services immediately to report the issue and discuss your options, including a possible refund or exchange.

Does the refund policy apply to sale items?

Yes, our refund policy also applies to sale items, as long as they meet the refund criteria listed above.

Can I return items that were shipped internationally?

Please contact our customer services to discuss return options for items shipped internationally, as additional terms and conditions may apply.

Customer Services Hours:
Monday - Friday: 8:30 am - 5:00 pm

For further support or inquiries, please contact our customer services team at 01473 716418 (option 2) or email