Your basket is empty

Free Delivery Over £75
Payment Card Types

How do I contact customer service?

At BLT Direct, we strive to provide our customers with the best possible service. To achieve this, we offer multiple ways to get in touch with our customer service team. In this guide, we'll detail the various contact methods, their operational hours, response time expectations, and common issues our team can help address. We'll also provide tips on essential details to have at hand before reaching out to our support teams and how to ensure a smooth conversation that leads to an efficient resolution of your concern.

Ways to Contact BLT Direct's Customer Service Team:

You can reach our customer service team by calling 01473 716418. Our phone lines are open during our regular business hours, which are:

  • Monday to Friday: 8:30 am - 5:00 pm
    Expect a quick response during these hours. Note that our phone lines can get busy at peak times, so we recommend using other contact methods if you're unable to get through.

Send your inquiry to, and our team will get back to you as soon as possible. Our standard response time for email inquiries is within 24 hours during weekdays.

Contact Us Form:
For a more streamlined approach, use our contact form available at Fill in the required details, including your name, email address, and the nature of your query, for a quicker resolution.

Common Issues Addressed by our Customer Service Team:

  • Order status and delivery details
  • Account management and billing inquiries
  • Troubleshooting and technical support
  • Warranty claims and returns

Essential Details to Prepare Before Contacting Customer Service:

Before you reach out to our customer service team, be prepared with the following information:

  • Order number (found in your confirmation email or under My Account)
  • Product name or SKU number
  • Detailed explanation of the issue or inquiry
  • Your contact information, including name, phone number, and email address

Tips for a Smooth Conversation with Customer Service and Ensuring Efficient Resolution of Issues:

Consider checking the FAQ or Help sections on our website, as your query may have been addressed previously.

For order progress inquiries, check your My Account page before contacting support.

If you have broken, faulty, or incorrect goods, refer to our Returns page for the proper procedure.

Be polite and patient with our customer service representatives, as they are doing their best to assist you.

Provide as much relevant information as possible, and avoid giving unnecessary details.

By following this comprehensive guide, you can ensure a smooth and efficient conversation with our customer service team. We are always happy to help and look forward to providing you with unparalleled support throughout your experience with BLT Direct.